National Certificate: Generic Management: Customer Management: Banking (ID 59201 LP 96099) NQF level 5

This qualification forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers within the customer service department in the banking or Financial services sector. The qualification further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management.

• Identify product features for the benefit of the customer.
• Close a deal with a customer.
• Develop and implement marketing plan in line with the marketingstrategy.
• Identify brand mix elements.
• Monitor handling of customers by front line customer Service.
• Manage customer requirements and needs and implementaction plans.
• Identify and manage areas of customer service impact
• Establish and develop customer needs and relationships
• Identify areas in need of change and implement same.
• Develop and implement strategy and action plans for a team.